Enter the email address of your blocked account and enter the characters you see on your screen and select Next. Why can’t I recover my Hotmail account?īegin by visiting Microsoft Live to recover your account and reset your password. In any Office app, go to File > Account (or Office Account in Outlook) > Sign out. Click this button and you will be automatically logged out of your account. One of the options in the drop-down menu will be to sign out. Look to the top-right of the screen and click on your username to open up a menu box. To sign out of your Hotmail or Outlook account, open up your email account on your web browser.
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